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Terms of Use & Privacy Policy

Consent

2gether Online DAC, herein known as 2gether Online, is registered company with the Companies Registration Office in Ireland, registered number: 696874, which provides professional mental health and mediation services online to adults, young people aged 10 plus, couples, employees, employers, organisations, and HR professionals, across the Ireland, Northern Ireland, and the United Kingdom.

By signing up to the 2gether Online website you are consenting to engage with professional therapy and mediation services online. 2gether Online offers evidence-based counselling, psychotherapy, and mediation online. Therapeutic interventions offered by 2gether Online in some circumstances may not be suitable for the needs of the client at this time, in such instances your therapist may refer you to an appropriate service for specialist support.

Communication

2gether Online uses a variety of ways to directly communicate with you, including Text or SMS, Email, and Telephone. By signing up to the 2gether Online website you are consenting to being contacted via any of the above-mentioned forms of communication. Our clinical team may need to communicate with you regarding your scheduled sessions and you may also need to communicate with your assigned therapist. These forms of communication with you are necessary to enable us to provide you with the highest quality of service possible.

 

Personal Data

Our services are provided via a secure website, by signing up to our website you are giving your consent to 2gether Online to collect, store, use, disclose your personal data, as necessary to provide our professional mental health and mediation services to you. Your personal data, which includes special category data as defined under Article 9 of the GDPR legislation 2018, such as relating to mental health, is required to be securely stored for a period of eight years.

You have a right to withdraw your consent and you may wish to delete your account with 2gether Online directly or you can email hello@2getheronline.org to request your account be deleted. Please note however that whilst your account will be deleted at your request, any special category data as mentioned above, will be securely stored in accordance with GDPR 2018 legislation for a period of eight years.

In the case of any account that is deemed to be inactive for a period of 12 months, the account will be deleted, and any special category data will again be securely stored for a period of eight years in accordance with GDPR 2018 legislation. 2gether Online’s Data Protection Officer is Brian Holohan, MIACP, and can be contacted directly at dpo@2getheronline.org  or you may wish to contact in writing at the following address:

Data Protection Officer
2gether Online
Office 2, 12A Lower Main Street,
Lucan,
Co. Dublin,
K78X5P8

If you have any questions about your personal data and/or to request access to your personal data as is your right under GDPR legislation, please contact our DPO who will assist you with this.

 

Categories of personal data and data subjects

2gether Online adheres to the General Data Protection Regulations (GDPR) 2018 and it is necessary for the provision of professional mental health and mediation services online, that personal data is required to enable us to offer such services. In accordance with GDPR legislation, the data subjects and personal data collected and retained include employees, volunteers, contractors, client data, marketing data, financial data.

 

Elements of personal data included within each data category

Personal data which 2gether Online collects upon agreeing to sign up to our website, includes your full name, date of birth, residential address, mobile telephone number, email address, emergency contact person, GP/Doctor’s details, and the option to store your payment details.

 

Source of the personal data

Personal data collected and retained by 2gether Online is collected directly from you, (the client), upon signing up to our website during the booking process for services. This information is securely stored on the Power Diary website which is powered by Power Diary Pty Ltd. Information about their Data Controller can be fund here.

 

Purposes for which personal data is processed

Personal data collected and retained by 2gether Online is done so for the purposes of providing professional mental health and mediation services. Data collected is for service provision and enhancement, research and development, marketing, and advertising.

 

Legal basis for each processing purpose (non-special categories of personal data)

Personal data is collected and retained by 2gether Online is required as we provide professional mental health and mediation services to adults, young people aged 10 plus, couples, employees, employers, organisations, and HR personnel. In accordance with GDPR legislation the following are the legal basis for 2gether Online, as a provider of mental health and mediation services, collects and retains personal data:

  1. Consent– to provide our professional services you, the client, must freely consent to engaging with 2gether Online, its management and clinical teams.
  2. Contract– 2gether Online requires personal data such as full name, date of birth, residential address, to enable us to provide professional mental health and mediation services.
  3. Legal obligation– 2gether Online must ensure that in providing professional mental health services that to adhere to legal age of consenting to mental health treatment that date of birth and consent are provided prior to any treatment commencing. Children under the age of 18 must have the consent of a parent or legal guardian to avail of professional mental health services with 2gether Online.
  4. To protect the vital interests of a person– Personal data collected and retained by 2gether Online is done so in the interests and wellbeing of our clients. If there is a potential risk of harm to yourself or others, we may need to contact emergency services and/or your GP/Doctor to ensure your safety and that of others.
  5. Where processing the personal data is necessary for the performance of a task carried out in the public interest– 2gether Online collects and retains certain personal data for the purposes of marketing and advertising, to help in reaching particularly vulnerable groups of people that may otherwise not reach out for professional mental health support.
  6. In the legitimate interests of a company/organisation (except where those interests contradict or harm the interests or rights and freedoms of the individual). –2gether Online is a not-for-profit social enterprise which provides professional mental health and mediation services online. In the legitimate interests of the organisation, personal data is collected and retained, for the purposes of providing our services to the public, and to enable us to raise awareness of mental health challenges that are impacting on the general population.

 

Special categories of personal data

As defined under GDPR (2018) legislation, special category data includes mental health information, such as clinical notes and assessment forms. This special category data is collected and retained as part of the provision of professional mental health services with 2gether Online.

 

Legal basis for processing special categories of personal data

Under GDPR legislation 2018, special category data, in which mental health is included, 2gether Online is legally obligated to securely retain for no longer than eight years after any treatment has ended. Special category data in the form of clinical notes and assessment forms are retained securely as required by law, even after a client has deleted their account with 2gether Online. All other personal data which does not come under the special category data is deleted in accordance with GDPR legislation.

 

Retention period

Personal data such as full name, date of birth, residential address, is retained in accordance with GDPR for as long as your account is active with 2gether Online. All accounts that have no activity after one year will be deleted.

Special category data, includes mental health information, is retained for a period of eight years, even if a client’s account has been deleted directly by the client themselves, or upon request, or in the case of inactivity after one year. As special category data contains medial or mental health information such as clinical notes, these must be securely retained for eight years.

 

GDPR compliance

2gether Online uses the secure Power Diary platform to deliver all its services, this platform is HIPAA compliant and is powered by Power Diary Pty Ltd. who adhere to GDPR legislation. Strict security measures are in place to ensure that the safety of data collected and retained via the Power Diary platform is monitored and secure. Further information on data processing and compliance can be found on the PowerDiary.com website.

 

Confidentiality, Limitations & Disclosures

2gether Online’s services are strictly confidential and all our clinical teams adhere to the Code of Ethics and Best Practice Guidelines of 2gether Online and also their respective governing bodies, including the IACP, IAHIP, PSI, APCP, FTAI, and the BACP. Whilst confidentiality is important, there are limitations to this, particularly if there is a potential risk of harm to yourself or others, then your therapist will discuss with you their concerns and it may be deemed necessary that confidentiality is broken in order to protect you and/or others from harm.

2gether Online and all its clinical teams adhere to the Children’s First Act (2018) and are mandated to report to Tusla Child & Family Agency and/or An Garda Siochana, in instances where there may be a risk of harm to a child. Under the Children’s First Act (2018) a mandated report is also legally required in cases of a disclosure of historical child abuse.

 

Clinical Assessments

Our clinical team may during your engagement with 2gether Online’s professional mental health and mediation services, require you to complete assessment form(s). Assessment forms assist our clinical team in ensuring that they are working to provide you with the appropriate support you may need at this time.

 

Research & Development

2gether Online is committed to advancing the knowledge and understanding in the field of evidence based, ethical mental health and mediation research and development. As part of our research and development commitment anonymised assessment forms may be used for the purposes of research and development. All research conducted with 2gether Online will be guided by our Code of Ethics and in accordance with the Ethical Guidelines of our research collaborators.

 

Cancellations & Refunds

2gether Online’s cancellation policy requires a minimum of 24 hours advance notice to reschedule or cancel a scheduled appointment. Late cancellations and requests to reschedule with less than 24 hours’ notice will be charged at the full session rate.  Our refund policy ensures that in cases where 24 hours’ notice has been given to cancel a scheduled session then a full refund will be issued.

If you have any questions or would like any further information on any of the above, please contact us at hello@2getheronline.org

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
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